Refund policy

Returns & Refunds

At Belle’s Jewellery, we want you to love your new pieces. Because our collection is curated and shipped globally, we have a specific policy to ensure we can keep our prices accessible for everyone.

Damaged or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, we will make it right immediately.

  • Report within 7 Days: Please contact us at info@bellesjewellery.shop within 7 days of delivery.

  • Evidence Required: You must include your order number, a clear photo of the issue, and a photo of the SKU label on the original packaging.

  • The Fix: Once verified, we will issue a full refund or a replacement. In most cases of damage, you do not need to return the item.

Returns & "Change of Mind"

Due to hygiene reasons and our international fulfillment process:

  • Jewelry is Final Sale: We do not accept returns or exchanges for "change of mind" or "incorrect size" once an order has been delivered.

  • Earrings: For health and hygiene reasons, earrings are strictly non-returnable.

  • Sale Items & Gift Cards: These are final sale and cannot be returned.

UK & EU Statutory Cancellation Rights

In accordance with UK & EU law, customers have a 14-day "cooling off" period to cancel their order.

  • Eligibility: Items must be returned unworn, in their original packaging, with all tags and SKU labels attached.

  • Return Shipping: For change-of-mind returns under this law, the customer is responsible for the return shipping costs.

  • Process: Please email info@bellesjewellery.shop to initiate this process and receive the correct return address.

Refunds

Once a refund is approved (for a defect or a valid statutory return), it will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the transaction to your account.

If more than 15 business days have passed since your refund was approved, please reach out to us at info@bellesjewellery.shop.